Where do we deliver?
We only deliver in Belgium.
How long does it take?
- Custom Palley: on average 10 to 15 working days after your order.
- Palley from our collection: 7 to 10 working days if it’s in stock. If it isn’t, we make it to order and it also takes 10 to 15 working days.
These are estimates. We deliver within 30 days of your order at the latest, unless we agree otherwise with you. During the holidays it may take longer because the post is busy. Want your Palley for Christmas? Order before 1 December.
How it works
- 1. We check your order. For a custom Palley we turn your photos into a 3D model with the help of AI and check every step.
- 2. We have your Palley printed in full colour by our print partner, together with other orders.
- 3. We check the print, attach the chain with the clip or key ring if you chose a keychain, and pack your Palley carefully.
- 4. We send your order with PostNL, or let you know it’s ready to be picked up.
Shipping
We ship with PostNL, delivered to your home. Your parcel usually arrives 1 to 2 working days after we sent it. PostNL emails you so you can track your parcel.
Shipping costs
You see the shipping costs at checkout before you pay. So you never pay unexpected costs.
- Home delivery with PostNL in Belgium: € 6.10
Check your address
Check your address carefully at checkout. If you want to change something, email us as soon as possible, before we send your parcel.
Lost, damaged or delayed parcel
Until you receive your parcel or pick up your order, you are not responsible for loss or damage. If your parcel is damaged or hasn’t arrived, email us at hallo@palleys.be with your order number and, if possible, a few photos. We sort it out with PostNL and fix it: we reprint your Palley for free or refund you, as you choose.
Changing or cancelling
See our return and refund policy.
Questions?
Email us at hallo@palleys.be.
