In short
- Custom Palley: you can cancel free of charge as long as your order hasn’t gone into production. After that the right of withdrawal doesn’t apply, because we make it especially for you (art. VI.53, 3° Belgian Code of Economic Law).
- Palley from our collection: you can withdraw without giving a reason until 14 days after you received or picked it up. You can also do so before it arrives.
- Damaged, faulty or not what you ordered: report it within 2 months of noticing. We reprint it for free or refund you.
Prefer e-mail? Write to hallo@palleys.be with your order number.
Everything is in our return and refund policy.
