Article 1 – Who we are and when these terms apply
1.1 These terms apply to every order in our webshop by a consumer, that is a natural person who is not acting for professional purposes. We only sell and deliver in Belgium.
1.2 Palleys is a student business in Unizo’s Step Up programme. Palleys, Bernheimlaan 26, 9050 Gentbrugge, België. Email: hallo@palleys.be.
1.3 You must be at least 18 years old to order.
1.4 These terms were drawn up in Dutch. If a translation differs, the Dutch text prevails.
Article 2 – Our products
2.1 We sell two kinds of products:
- Custom Palley: a 3D-printed figure of your pet in full-colour resin, made from 1 to 4 photos you upload. This product is personalised.
- Palley from our collection: a 3D-printed figure of an animal from our collection. This product is not personalised.
2.2 You order a custom Palley with a keychain or as a figure only. A Palley with a keychain, and every Palley from our collection, comes with a chain and a clip or a key ring, as you choose. These choices don’t affect the price.
2.3 You’ll find the dimensions and characteristics with the product. Visible print layers and slight colour differences between your photo, your screen and the print are inherent to 3D printing.
2.4 For a custom Palley we make a 3D model from your photos with the help of AI. Our team checks the photos and the result before printing. You don’t get to see a preview beforehand. A Palley is an interpretation of your pet, not an exact likeness.
Article 3 – Prices and discount codes
3.1 All prices are in euros. As a student business in Unizo’s Step Up programme, Palleys is exempt from VAT: you don’t pay VAT. You see the shipping costs before you pay. There are no hidden costs.
3.2 The price that applies is the price at the time you order.
3.3 You use a discount code at checkout, under the conditions that come with the code (for example how long it is valid or how often it can be used). A discount code can’t be exchanged for money.
Article 4 – Ordering and conclusion of the contract
4.1 You order in these steps: you choose a product. For a custom Palley you choose your pet and upload 1 to 4 photos. Then you check your cart, fill in your details, choose delivery or pickup, accept these terms and pay.
4.2 You place your order with the button “Order with obligation to pay”. The contract is concluded as soon as your payment is confirmed. You then receive a confirmation email with an overview of your order and a link to these terms. If you don’t pay, your order lapses.
4.3 We may refuse an order for a valid reason, for example a delivery problem. If we refuse an order, we refund you in full.
Article 5 – Photos (custom Palley)
5.1 You own the photos or have the right to use them. Don’t use photos with people, children, protected characters, copyrighted work of others, or unlawful or offensive content.
5.2 Good photos (sharp, well lit, the whole animal visible) lead to a better result. If your photos don’t allow us to make a good Palley, we ask you for new photos. If those don’t work either, we refund the full amount, including the shipping costs.
5.3 You give us a limited licence to use your photos to make your Palley. This includes processing by our technical service providers, including AI services. More details are in our privacy policy. You keep all rights to your photos.
5.4 With separate, voluntary consent we may use your photo and your Palley in our communication (website, social media). You can always withdraw that consent by emailing hallo@palleys.be. Without consent we never use them for marketing.
Article 6 – Payment
6.1 You pay when you order with Bancontact, via Bancontact Pro (KBC): you scan the QR code or pay in your banking or Bancontact app. Your card or account details never reach us.
Article 7 – Delivery and pickup
7.1 We only deliver in Belgium, to your home with bpost/PostNL. For family, friends and acquaintances there is a discount code for free delivery, as we hand the Palley over in person. You’ll find details and rates when you order.
7.2 We deliver a custom Palley on average within 2 to 3 weeks of your order. A Palley from our collection that is in stock reaches you within 1 to 2 weeks. If it isn’t in stock, it also takes 2 to 3 weeks. We deliver within 30 days of your order at the latest, unless we agree otherwise with you.
7.3 The risk of loss or damage lies with us until you have received the parcel or picked up your order.
7.4 If delivery doesn’t succeed within 30 days, you can terminate the contract and we refund you.
Article 8 – Right of withdrawal and cancelling
8.1 You can withdraw from the purchase of a Palley from our collection without giving a reason until 14 days after you received or picked it up. The cost of returning it is yours. Return the product unused and in good condition. See our return and refund policy for the procedure, the online withdrawal function and the model form.
8.2 The right of withdrawal doesn’t apply to a custom Palley. It is made to your specifications and is clearly personalised (art. VI.53, 3° Belgian Code of Economic Law). You are also informed about this when you order.
8.3 You can cancel a custom Palley free of charge as long as your order hasn’t gone into production. We let you know by email when your order goes into production. If you want to cancel, email us as soon as possible with your order number.
Article 9 – Legal guarantee
9.1 The 2-year legal guarantee from delivery applies to all our products. If a defect appears within the first year, it is presumed to have existed at delivery. Report a defect within 2 months of noticing it, with your order number and photos.
9.2 In case of damage, a print error or a product that doesn’t match your order, we reprint your Palley for free or refund the full amount, as you choose. You don’t pay any shipping or return costs.
9.3 For a custom Palley we give no extra satisfaction guarantee on the likeness to your pet. The guarantee applies to damage or a defect, as described above.
9.4 Not covered by the guarantee are normal wear, damage from a fall, from heat above 50 °C or from misuse after receipt, and problems caused by a wrong address you entered yourself. Characteristics we clearly described beforehand (art. 2.3) are not a defect.
9.5 These terms don’t limit your statutory rights.
Article 10 – Safety and use
10.1 A Palley is not a toy. It is not suitable for children under 3 (small parts and a metal ring or clip, choking hazard). Don’t let pets chew on it.
10.2 The resin can deform above 50 °C. So don’t leave your Palley in the car, on the dashboard or in direct sunlight. The material can break if dropped.
Article 11 – Intellectual property
11.1 Our name, our logo, the designs in our collection, texts and images belong to Palleys or our licensors. You may not copy them or use them commercially without our permission.
11.2 You may use your Palley privately. Selling or reproducing our designs commercially is not allowed.
Article 12 – Liability
12.1 We are liable in accordance with the applicable law. We don’t exclude our liability for what cannot legally be excluded, such as intent, gross negligence, personal injury or product liability.
12.2 We are not liable for indirect damage or for damage caused by misuse of the product, to the extent the law allows.
Article 13 – Force majeure
13.1 Events beyond our reasonable control, such as strikes, disruptions at carriers or suppliers, extreme weather or government measures, may delay our obligations. We’ll let you know, and you can terminate the contract if the delay lasts too long. Your rights continue to apply.
Article 14 – Complaints and disputes
14.1 Do you have a complaint? Email us at hallo@palleys.be. We respond within 5 working days and give you a full answer within 30 days at the latest.
Article 15 – Personal data
15.1 We process your data as described in our privacy policy.
Article 16 – Changes
16.1 We may change these terms. Your order is governed by the terms as they applied when you ordered.
Article 17 – Applicable law
17.1 Belgian law applies. You can also go to the court of your place of residence.
